As a patient, you have the right to:
Patient Rights & Responsibilities
As a patient, you have many choices, and we appreciate your choosing Jennie Stuart Medical Center when you need medical care and treatment. We strive to respect your dignity as an individual and to honor your wishes regarding your medical care and treatment, without compromising the quality of care that we provide to you, JSMC employees are committed to doing their personal best for all our patients. If there is any way we can be of assistance to you while you are in our facility, please do not hesitate to contact us.
- Care that is considerate and respectful of your personal values and beliefs.
- Be treated equally and receive the same level of care regardless of your race, religion, sex, age, national origin, or disability.
- Retain your personal dignity and privacy, receive care sensitive to your personal feelings and need for bodily privacy, receive appropriate care in a safe setting, and to be free from abuse and harassment.
- Have family members, representatives, and physicians of your choice and your request notified of your admission to the hospital.
- Receive personalized treatment through an individual treatment plan and to participate in the development and implementation of that treatment plan. This
- institution values each patient’s cultural, racial and religious heritage as part of that plan.
- Confidentiality of your clinical records and to access information contained in your medical record according to hospital policy.
- Receive visitors unless such visits harm your medical condition and negatively affect your recovery.
- Send and receive mail without interference from hospital personnel or other parties.
- Examine and receive an explanation of your bill.
- Be informed of hospital rules and regulations that affect your activities and behavior as a patient.
- Formulate advance directives (living will, durable power of attorney, healthcare surrogate, etc.) and to have hospital staff and practitioners comply with these directives in accordance with federal and state law.(See Advance Directive section)
- Request assistance if you have difficulty reading, hearing, or speaking English.
- Appropriate assessment and management of pain.
- Access to protective services
- Be free from restraint and seclusion, of any form, unless necessary to treat your medical symptoms, or to prevent you from harming yourself or others. If health care providers determine that a restraint is clinically appropriate and adequately justified, you have the right to have the least restrictive method of restraint possible for the shortest period of time. Restraints will not be used as a means of coercion, discipline, staff convenience, or retaliation by staff.
- Request cessation of recording, or filming, when participating for reasons other than patient identification, diagnosis, or treatment.
- Be informed of rights before the furnishing or discontinuance of care, whenever possible.
- Obtain information concerning your current diagnosis, treatment plan (including risks and benefits), alternative plans and prognoses in order for you to give informed consent or to refuse consent for any treatments or procedures from your physician.
- Receive information about the outcomes of your care, including unanticipated outcomes, and your prospects for recovery in terms you can understand from your physician.
- Refuse treatment to the extent allowed by law, and be informed of the significant medical consequences of this action, including the right to leave the hospital against your physician’s advice and to be informed of the risks of that action.
- Be transferred to another f 21. acility at your request or if your healthcare needs cannot be met at Jennie Stuart Medical Center.
- Participate in ethical decisions regarding your care including conflict resolution, withholding resuscitation efforts, forgoing or withdrawing life support, and organ donation, and to access the Ethics Committee, if needed.
- Care that optimizes comfort as well as dignity.
- Refuse to participate in clinical training programs or to be used in the gathering of data for research purposes, regardless of payment source—government, personal or third party.
- Know the identity of the doctor and other caregivers responsible for primary care.
- Be told of any medical procedures and tests to be performed, the reason for the procedure or test, and the identity of those who will be performing them.
- Present complaints, to expect that corrective action will be taken when indicated, and to receive a response from the hospital that addresses the complaint. Presentation of a complaint does not compromise future access to care. Be able to voice complaints about care, without being subject to discrimination or reprisal. Patients have the right to file a complaint with the Kentucky Cabinet for Health Services Office of the Inspector General at (270) 889-6052 if concerned about patient abuse, neglect, or misappropriation of property while in the facility or you may contact Joint Commission on Accreditation of Healthcare Organizations, One Renaissance Boulevard, Oakbrook Terrace, Illinois, 60181, (800)-944-6610.
- Expect prompt response to and resolution of a grievance; including a written notice of the hospital’s decision, the name of a contact person, steps taken to investigate the grievance, the result of the grievance process, and the date of completion. As appropriate to the nature of the grievance, the following individuals may assist you in initiating the grievance process: the physician, staff nurse or his/her supervisor, a social worker or case manager, the compliance officer or the hospital administrator.Continuity of care and advanced notification of follow up plans or services for any health care needs following discharge. Involvement in the development of follow up plans for any healthcare needs or services, and to include a key support person in the planning if you desire.
- Provision for continuity of care when needed and timely notification of discharge plans.
As a patient, you are responsible for:
Providing, to the best of your knowledge, accurate and complete information about your health including present complaint, past illnesses, hospital stays, use of all
medications and other pertinent matters to your health.
- Reporting unexpected changes in your condition to your physician or hospital staff member.
- Providing information regarding your insurance and for working with the hospital to arrange payment for services at the time of arrival to JSMC or within 24 hours if you are unable at the time of arrival.
- Asking questions when you do not understand information or instructions.
- Understanding the instructions for your ongoing treatment. If you believe you cannot follow through with your treatment, you are responsible for telling your doctor.
- Making decisions in your daily life and dealing with the effects of those decisions on your personal health.
- Following through with discharge instructions in order to protect your health, including any medications, actions to manage any illnesses, any therapies, and ensuring follow up with your outpatient physician or other healthcare provider.
- Showing consideration for the needs of other patients, staff members and physicians involved with your care and to assist with the control of noise, smoking and the number of visitors.
- Following any hospital rules and regulations that affect your hospital stay, including safety and infection control guidelines.
- Arranging for any advance directive and to communicate these advance directives to the hospital staff providing your care as soon as possible, and providing the Advance Directive document.
- Communicating any problems or concerns relating to your care to hospital staff and leadership.